Returns will be refunded with Ray x Rae Store Credit.
We will be happy to accept
returns of unworn, unwashed merchandise within "14 days" of you
receiving your item(s)
If postmark shows delivered
more than 14 days prior to request the request will not be accepted.
Customers will be issued store
credit towards a new item. We do not offer cash or credit/debit refunds and do
not hold items for exchange
Items should be free of marks,
makeup, perfumes, deodorant, and animal hair.
All original tags must be
attached. Please do not attempt to return merchandise if it does not meet the
above criteria. Packages that do not meet these guidelines will be returned to
firstname.lastname@example.org before shipping your item(s). We will refuse any
packages sent without prior contact. Once item(s) is/are received your
exchange/store credit will be processed within 2-3 days.
Buyer is responsible for all
shipping costs on returns or exchanges.
Ray x Rae is not responsible
for lost or stolen packages. Please contact your local post office with
questions regarding your shipment tracking.
We strongly recommend keeping
your tracking number for packages returned to us. We are not responsible for
If an item is damaged upon
arrival, please let us know within 48 hours. Items cannot be washed or worn
when claimed damaged. After 48 hours, Ray x Rae can no longer be responsible.
Ray x Rae will cover the cost of USPS First
Class return shipping in the event of a wrong item or a damaged item being
All Sale/Last Chance/Clearance
items Are Final Sale. No Exceptions.
*Please note that colors may vary slightly due to monitor
settings. Please note that pattern/pattern placement may also vary